1. What products do you offer?
We offer a curated range of handicrafts, home décor items, and premium Assam Teas, all sourced from local artisans and tea growers.
2. Are your products handmade?
Yes, most of our items—especially our crafts—are handmade by skilled artisans using traditional techniques and eco-friendly materials.
3. Where do you ship?
We currently ship across India through trusted courier partners.
4. How long does delivery take?
Orders are usually shipped within 3 working days and delivered within 5–10 days, depending on your location.
5. How can I track my order?
Once your order is shipped, we’ll email you a tracking link so you can follow its journey.
6. Do you accept returns?
Yes, we accept returns within 7 days for damaged or incorrect items. Please refer to our Refund & Return Policy for more details.
7. How do I contact you?
You can reach us anytime at help@rongaliroots.in. We’ll get back to you as soon as possible.
8. Is your tea authentic?
Absolutely. Our tea is locally sourced from Assam and carefully packed to preserve its freshness and flavor.
Need more help? Feel free to contact us — we’re happy to assist!